Travel safely

Travel worry-free: Book with us and relax with our Travel Insurance

Book on our website and travel with full safety for you and your companions. Now, if you choose our Non-Refundable rate, you will exclusively enjoy a cancellation insurance that covers unforeseen events before starting the trip.
Travel safe - Las Suites de Puerto Sherry

Cancellation Insurance: Protect your trip when confirming your reservation:

  • The validity of this insurance begins on the day the reservation is formalized and pre-paid, and ends on the check-in day.
  • You can cancel your reservation and recover the prepaid amount for more than 20 reasons covered in the policy.
  • Cover the main unforeseen events that may arise before your trip: health reasons, work-related issues, legal matters, flight delay...
  • View the full terms and conditions of the Cancellation Insurance here

Additionally, we include coverage in case your flight is delayed and your plans change:

  • If your outbound flight is delayed by more than 24 hours and prevents you from starting the trip, you may cancel the trip and claim a refund for the prepaid amount of your reservation.
  • If your outbound flight is delayed due to the indicated cases and you arrive at your destination later, you may claim the loss of services for the first night of your reservation.
  • Check this extended coverage here.

We Solve Your Doubts:

Covers up to 26 cancellation reasons. See the list here.

If you meet any of the causes described above and have booked with a Non-Refundable rate, please follow these steps:

  1. Contact us requesting the cancellation of the reservation and the expense invoice.
  2. Contact the insurer via email: flexmyroom@arag.es providing your personal information and policy number, attaching the invoice and the proof of the reason for cancellation.
  3. The insurer will contact you as soon as possible with instructions to follow. In case of doubt, you can contact the insurer via the ARAG phone: +34 91 566 15 88.

The insurance covers the main reservation holder as well as their companions.

You will receive an email on the day the reservation is finalized with all the information about your insurance.

To view an extended version of the frequently asked questions, you can find more information here

To view questions related to COVID coverage, click here

Book your stay at Hotel Puerto Sherry and enjoy maximum tranquility with just one click. Our priority is your safety. Make your reservation now!